Shipping Policy

Order Processing at My Store

At My Store, featuring Hey Dude products, we focus on precise order handling and prompt processing. After your payment is confirmed, most orders are processed within 1-3 business days. Please be aware that processing may experience slight delays during major holidays or special promotions.

Shipping Times and Delivery Expectations

Once your order leaves our facility, delivery typically takes between 7 and 12 business days. From the time you place your order to final delivery, you can anticipate up to 14 days.

Delivery timelines may be influenced by your destination, customs procedures, carrier schedules, or unexpected events such as weather disruptions, transit delays, or national holidays.

Shipping Fees

Shipping charges are calculated based on your specific order and are clearly displayed at checkout before completing your purchase.

Order Tracking

After your package ships, we provide tracking details so you can follow its journey. Please allow a brief period for tracking updates to appear within the carrier’s system.

Order Cancellation

You have up to 12 hours after purchase to cancel your order. To avoid shipment, please contact us promptly if you wish to cancel.

Returns and Refunds

Returns are accepted within 14 days of receiving your package.
Items must be returned in their original condition.
Return shipping costs are your responsibility, unless the item arrived damaged, defective, or incorrect.
Refunds are processed within 5-10 business days after we receive and inspect the returned merchandise.