Return & Refund Policy

Return & Refund Policy - My Store

At My Store, we want you to be satisfied with your purchase of Hey Dude boots and footwear. This policy explains how you can request returns, refunds, and cancellations, along with guidelines specific to our store and products.

Return Window and Eligibility

You have 30 calendar days from the date you receive your order to request a return. To be eligible for a full refund, items must meet the following conditions:

Unused, brand new, and undamaged
Returned in their original condition
Packaged with original packaging whenever possible

Returns that do not meet these criteria—such as those showing wear, damage, or missing original packaging—will not be refunded.

Non-Returnable Items

We do not accept returns for these items:

Customized or made-to-order merchandise
Digital products and downloadable files
Gift cards and promotional rewards
Items purchased on clearance or final sale
Products damaged after delivery due to user fault

How to Request a Return

To initiate a return, contact us at florianfima7@gmail.com with your order number, the item you want to return, and the reason for the request.

Please do not send back items before you receive our instructions on how to proceed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at florianfima7@gmail.com with photos and your order details. We will assess the issue and guide you on the next steps.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival. Shipping fees paid during your original purchase are non-refundable.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved, refunds are typically processed within 7-10 business days back to your original payment method.
Your bank or payment provider may require additional time to post the refund.